Shipping policy

2. Shipping Policy

Last updated: August 16, 2026

Thank you for shopping at NovaNook Co.! Here is everything you need to know about how your order gets to you.

Processing Time

  • Orders are typically processed within 1 to 3 business days (Monday through Friday) before they ship out.

  • Because we work with global distribution partners to bring you trendy, high-utility home items, shipping times may vary.

Shipping Rates & Delivery Estimates

  • Standard Shipping: Delivery generally takes 7 to 15 business days depending on your location.

  • Shipping Costs: We frequently offer promotional free shipping on select items or orders over a certain threshold. Exact shipping rates for your order will be calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive an automated email containing a tracking number so you can monitor your package's journey right to your door. If you don't see it, check your spam folder or reach out to our support team.

Delayed or Lost Packages

NovaNook Co. is not responsible for customs delays, postal service delays, or packages marked as delivered by the carrier. However, if your tracking hasn't updated in an unusually long time, let us know and we will do our best to help make it right.